Installation and Service
Innwell provides service through its own qualified service engineers, who work with an extensive network of independent engineers on behalf of the brands we supply. With our own service, we can offer our customers additional services such as warranty service, equipment maintenance, as well as special service packages for those who want to look after their equipment for the long term. All this allows us to increase the trust of our customers who know that their equipment is being serviced by the best specialists in our company.
Our Support
48-hour call
No matter where in Poland you are – we try to have a service technician on site within 48 hours of reporting a fault.
95% First Time Fix
We know that a faulty machine can have a serious impact on your business. That’s why our goal is to fix the problem on your first visit.
We operate
throughout Poland
We employ an experienced team of engineers throughout Poland to ensure that your faults are resolved on time and on budget, whether you are in Warsaw, Poznań or Śrem. We ensure that our specialists are always up to date with the latest machinery by organising regular training days for the whole team.
Our parts warehouse in Poznań means that parts are quickly assembled and dispatched. We maintain stock for the current and previous two generations of machinery we sell, ensuring that we can fulfil warranty claims without delay.
Expert Support
If you encounter a problem or have a question about anything related to maintaining your equipment, our service team are ready to help. Our in-house service team are trained to the same standards as our engineers and can help with many faults that do not require parts.
You can log faults by submitting a fault form or call to see if the team can help over the phone. Our service team can be contacted on +48 666 700 083 Monday to Friday 8.30am – 4.30pm.
Care and maintenance
Performing regular maintenance of your equipment is a sure way to minimize the risk of loss of revenue. With our new packages, we can protect you from unforeseen costs and outdated equipment.
To learn more about our care solutions, contact the service department for more information.
